Terms & Conditions

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 1. Making a Booking
1.1  Prior to booking please read the web description of our short break holidays and these booking conditions. If you have any questions please contact us for clarification. Please print these conditions and keep a copy for your records.
1.2  To make a booking you must be over 18 and send us an initial enquiry which can be submitted using the 'ENQUIRE NOW' button on our 'Holiday with us' page.

1.3  We will then confirm availability by email, or seek to offer alternate accommodation if your cottage of choice is not available. Once confirmed with you, you will be sent a booking form and a request for a non-refundable 25% deposit for each person. We will treat each booking form sent as an offer by you to purchase the holiday package in accordance with these terms and conditions. We will acknowledge receipt of your booking and deposit paid by e-mail. If you notice any errors regarding your booking on this e-mail, please contact us at billandmrsm@walkingthewolds.co.uk to correct these. 

1.4  A contract will only be in place between us (all persons named on the booking form) once your deposit has cleared to us and we have issued a confirmation of this. The date on the confirmation will be the date the contract is made.
1.5  We will invoice you for the remainder of the cost of your holiday, which you must pay no later than 8 weeks before your holiday starts. If you book less than 8 weeks before the start of your holiday, full payment must be made on booking. If the balance is not paid in time we reserve the right to cancel your holiday and apply the cancellation charges outlined below.

2. Cancellation by you
2.1  If you wish to cancel your holiday, this must be done by email to billandmrsm@walkingthewolds.co.uk provided that in all instances receipt can be acknowledged by the person who is the first person named on the confirmation issued to you. You will be liable for the following cancellation charges:

2.2  Deposits (25% per person) are non-refundable
2.2  8 to 6 weeks before the departure date you will forfeit 75% of your holiday cost.
2.3  6 weeks or less before the departure date you will forfeit 100% of your holiday cost.

The Company shall take all reasonable steps to keep its costs and losses to a minimum.

3. Cancellation by the Company

3.1  We may cancel your holiday including in the following circumstances:

• where circumstances beyond our reasonable control arise, for example, war, civil or political unrest, terrorism, poor weather conditions or technical problems arise with transport; and/or
• the minimum number needed to operate one of our holidays has not been met. We will advise you of this no later than 4 weeks prior to departure.

3.3  If we cancel in either of the circumstances described above, we will, if possible, offer an alternative one of our short break holidays (if available). If this is not acceptable to you we will refund all payments made to us in respect of your holiday, but not any insurance premium as this product is purchased from a third party and operates from the time of purchase.
3.4  Please refer to conditions 6. below relating to insurance. You should utilise your insurance cover for any loss you suffer before requesting or accepting a refund from us.

4. Amendments to bookings

4.1  Reasonable amendments can be made to bookings including names of walkers, additional dogs - see 'Transfers' below (5.)

4.2  Changes to dates (swapping to other holidays) will only be accommodated if vacancies exist and these changes are requested 8 weeks in advance of the start of the holiday.

5. Transfers
5.1  If any person is prevented from travelling, we will agree to that person’s booking being transferred to another person who satisfies all the conditions applicable to the holiday, subject to both persons accepting joint and several liability for full payment of the holiday price and our charge for confirming the transfer and any additional costs arising from the transfer. We must be given reasonable notice of the transfer request, which is considered to be at least one week  prior to the departure date.

6.  Insurance

6.1  To take part in our holidays you must have adequate insurance cover for pet, baggage, equipment, and medical expenses.

6.2  Your insurance should also cover non-returnable costs should you have to cancel your trip due to unexpected personal/medical/Covid circumstances.

6.3  There is insurance designed for the type of holidays we offer and we recommend you purchase insurance with this type of cover. Any claims concerning matters for which you are insured must be directed to your insurers. It is your responsibility to ensure you arrive at the start of the Walking the Wolds itinerary within a reasonable time to commence our activities offered, as we cannot refund you outside the terms of our Booking Conditions.

6.4  If you choose not to take suitable insurance this is at your own risk and Walking the Wolds will not be held liable for any resulting claims or costs.

6.5  We are not liable for the behaviour of your dog, and you must ensure that your dog(s) is suitably insured.

6.5  We hold Public Liability insurance of up to £1,000,000. Our insurance certificate can be viewed here 

7. Prices

7.1  Prices quoted on the website or anywhere else in our literature are a guide only and may change at any time up to the point a contract is made between us. After the contract is made between us, we have the right to increase the price of the holiday where the cost to us of providing you with the holiday package increases:

• due to any change in duties, surcharges or fees levied on your holiday package;
• as a result of a rise in transportation costs;
• as a result in third-party costs (food and drink provided by our partners)

7.2  We will not make any such increase to the basic cost of your holiday within 8 weeks of your holiday start date. These provisions exclude insurance and cancellation charges. If we have to increase our prices you will be entitled to cancel your booking with us and receive a full refund, with the exception of any payments made for insurance.

8. Your Holiday 

8.1  Your booking is accepted on the understanding that you accept:

• the risks and hazards of such a holiday, including the dangers inherent in the other activities included, adverse weather conditions, livestock on our routes, the poor condition of footpaths, roadways, etc taken, electric fencing along our routes, vehicles and farm machinery moving around in our vicinity;
• the potential for (amongst other things) delays, alterations, loss or damage to property, inconvenience and discomfort.

8.2  Risk Assessments will be produced for each walk on your holiday. These will be sent to you prior to your holiday and it is a requirement that you read them. 

8.3  It is essential that you wear and bring with you suitable clothing, footwear and equipment for your walking holiday, plus all suitable equipment for your dog(s) including a lead, water bowls, dog-waste bags. Mrs M. will be equipped with first aid equipment on each of our walks. Any information given by Walking the Wolds in regard to climate, clothing, special equipment, topography etc is done so in good faith and must be rechecked by you prior to relying on it.

8.4  There is a natural need to be flexible in a holiday of this kind. The day to day agenda and ultimate aim of the holiday is taken as an objective and not as a contractual obligation. It is a fundamental condition of booking that you accept this flexibility, and acknowledge that delays and alterations and their subsequent results, such as inconvenience, discomfort, or disappointment, are possible.
8.5  If after your departure from home we are unable to provide a significant proportion of the services we had agreed to aim to provide as part of our contract with you, we will act reasonably to make suitable alternative arrangements. Bill and Mrs M will lead all walks unless they are unable to do so. In such circumstances an alternate walk leader will be substituted.
8.6  On any of our holidays it is necessary that you abide by the authority of the walk leader (Mrs M.) and whose decision is final. Completing our booking form signifies your agreement to this, and if you commit any illegal act when on the holiday or if in the reasonable opinion of the leader your behaviour, or that of your dog(s) is causing or likely to cause danger, distress or annoyance to others we may terminate your travel arrangements without any liability on our part.

8.7  When walking with us you must follow the Countryside Code, particularly in respect of responsible dog ownership. Details regarding this will be sent with your booking information. prior to your holiday.
8.8   We cannot guarantee the composition of the group in terms of age, nationality, gender, singles and couples.

8.9  You must inform us of any dietary requirements at time of booking.
8.10  Please note that travel to and from Church Farm Cottages, Garton on the Wolds does not form part of your holiday package with us. These travel arrangements  are your responsibility. Any guidance we may provide is simply that and must be checked by you.
8.11 Our responsibility does not commence until you arrive at Church Farm Cottages. If you fail to arrive there at the appointed time for whatever reason, we will not be responsible for any additional expenses incurred by you.
8.12  No refund or compensation will be made or given for any unused accommodation, services or features of the holiday where unused at your discretion or as a result of your action/inaction.

9.  Medical and special requirements
9.1  It is your responsibility to ensure that you are sufficiently fit and healthy to complete your chosen holiday. We reserve the right to require you to produce a doctor’s certificate of fitness to participate in your chosen holiday. If you are affected by any condition, medical or otherwise, that might affect your or other people’s enjoyment of the holiday, you must advise us before booking. If you do not do so, we may cancel your holiday at any time.
9.2  We welcome people and dogs with restricted mobility, medical or particular care requirements or a disability, and aim to ensure that our services are as accessible as reasonably possible to all. However, in order that we may consider the possibility of making reasonable adjustments, it is important that we are fully informed of any needs, requirements and conditions before any booking is concluded. Please telephone us and we will be happy to discuss availability, suitability and potential reasonable adjustments with you, including any requirement for you or a member of your party to be accompanied by someone who is able to provide for any particular needs you or they may have, over and above any reasonable adjustments we are able to make. Please note that The Granary cottage is accessed up an external stairway and that the Plovery's main access is down a small exterior stair and  has several interior shallow steps. We are happy to advise you regarding the best accommodation available for your specific needs.  

9.3  We will ensure, as far as possible that our walks contain no restrictive barriers such as stiles, and will advise all participants if these cannot be avoided within our risk assessments.

9.4  You should expect to walk our routes at the pace of the slowest participant and include a number of stops and breaks along the way. We endeavour to make all of our walks enjoyable, social events for people and their dogs, and are first and foremost about enjoying the landscapes and the company of others.
9.5  If you have special requirements a risk assessment might be required prior to confirming a booking or allowing participation in certain activities. Please note that we rely on the information you provide to help us anticipate and satisfy your needs. We therefore require you to give us a full and frank description of your needs. You must update us with any change in your circumstances prior to and during your stay. We can only provide general first aid to you and your dog(s). As such it may be necessary for you or a member of your party to be able to administer or attend to your/their own medical needs or have someone accompany you/them who can do so.
9.6   You should inform us immediately if, within 8 weeks prior to your arrival date or during your break, any member of your party has, or develops, an infectious or contagious medical condition. If so, we have the right to:

• refuse to accept your booking;
• cancel your holiday; or
• ask any member of your party to leave immediately, should we, at our reasonable discretion, consider it necessary to protect the health of others.
  

10.  Behaviour

10.1. Your behaviour should not be excessive, noisy or disruptive, especially at night. Offensive or illegal behaviour will not be tolerated and may result in the police being involved. We do not consider offensive or aggressive behaviour or language towards our team to be acceptable. We may ask you and/or any member of your party to leave immediately if your conduct is considered by us to be inappropriate, likely to cause harm, or impair the enjoyment, comfort or safety of your neighbours, other members of your group, our team and the general public, or is likely, in our belief, to breach any terms of our agreement with you. No refunds or compensation will be given in these circumstances and we reserve the right not to accept any future bookings from you or any member of your party.

10.2  We expect any dogs that accompany you on your holiday to be well socialised and used to being in the company of people and other dogs. You must follow the  Countryside Code at all times and engage in responsible dog ownership. This includes removing dog-waste appropriately, keeping dogs in leads when necessary on roads or around livestock or when requested by the walk leader (Mrs M), not being allowed to disturb ground nesting birds, and not running into planted fields. If walking on Open Access Land between May and September all dogs must be kept on a short lead. Whilst using the accommodation at Church Farm Cottages we expect all dog owners to respect other guests and the accommodation provided by ensuring that dogs remain quiet and well behaved, do not damage any fixtures and fittings therein and follow the guidelines provided by Church Farm Cottages. 

11.  Our liability to you

11.1  Nothing in these terms seeks to limit or exclude our liability if something we do or fail to do causes death or personal injury through our negligence or if we cause damage to your property and that cause is our fault. The services not matching our description of them or our negligent performance of the services.
11.2  Other than this liability which we have accepted, we will not be liable for any losses that you suffer as a result of any breach of our agreement except those losses which are reasonably foreseeable to both of us at the time we enter into the contract with you.
11.3  We shall not be held liable for any damages caused by the total, or partial failure to provide your holiday if such failure is:

• attributable to you; or
• unforeseeable or unavoidable and attributable to a third party unconnected with us or any of our partners; or
• as a result of unusual and unforeseeable circumstances beyond our control including but not limited to strikes, war, civil or political unrest or government action.

11.4   In addition, since the services are provided to you as a consumer, we cannot accept responsibility for any losses related to any business of yours such as lost data, lost profits, loss of business, loss of contracts, loss of goodwill or other business loss that you may incur as a result of any breach of our agreement.
11.5  We will also not be liable for direct damage or loss of any nature caused, or contributed to, by any defect in or failure (whether partial or complete) of any travel services not provided by us, and which we could not reasonably be expected to be responsible for.
11.6  Except for those areas for which we do not seek to exclude liability, our total liability to you is limited to the basic tour price per person shown on the invoice.

12.  Complaints
12.1  Any complaints regarding the holiday should be made to Mrs M. who will normally take the appropriate action. If at the end of the tour, you feel that your complaint was not dealt with properly and were not satisfied with the response, you must notify us of your complaint in writing within 28 days of the actual completion date of the tour. We will try to agree a settlement with you.
12.2   If, despite our best efforts and having followed the above procedure for reporting and resolving your complaint, you feel that it has not been satisfactorily settled, we recommend that it is referred for arbitration under the Travel Industry Arbitration Service. An Independent Arbitrator will review the documents relating to any complaint and deliver a binding decision to bring the matter to a close.

13. Information
13.1  Please note that all information given about our holidays, on our website or otherwise, is intended merely to present a general idea of the holiday. Information is correct to the best of our knowledge. You will be provided with an itinerary for your holiday giving details such as, the type of accommodation used, what is included in the price, the walking routes, refreshment options.  Changes in all of these items may be made at any time and we will notify you of any changes that we become aware of as soon as we are reasonably able to do so. Prior to our holidays we will send you a detailed Holiday Dossier which contains up-to-date definitive information about the holiday, and which will be sent within 8-weeks of the start of your booking. You should ensure that you are fully aware of the contents of the Holiday Dossier before booking. The information and conditions relating to your holiday contained in the Holiday Dossier will be deemed to be part of the contract, and you should therefore read them carefully. We are also happy to discuss other aspects of our holidays if you have any questions.

14.  Safety and Security

14.1   Your personal belongings are your own responsibility during your holiday with us.
14.2  Our walks are subject to appropriate weather conditions prevailing at the time the activity is to take place. Walks may be cancelled or postponed due to what we consider excess heat, wind or rain / snow. This will be discussed with all participants on the day of the proposed walk so that alternate timings or itineraries can be agreed if necessary. We will not undertake a walk if we feel it will be to the detriment of any dog or person. Walks may be undertaken in the wet / heat (if judged appropriate) and therefore appropriate equipment and clothing must be brought with you. 

14.3  As our walks take place in the countryside appropriate insect repellent may be required, which you should provide. You will also be expected to supply your own sun-screen.  
14.4  You must ensure that any activity or facility selected by you or any members of your party is suitable for those who are taking part.
14.5  You must be aware of and follow the Countryside Code at all times, a copy of which will be provided in your Holiday Dossier along with notes on responsible dog ownership.

15.  Points to consider before booking

15.1  You may not bring with you or use any shotgun, knife, firearm, air weapon, archery equipment, fireworks (including sparklers), illegal substances or similar item under any circumstances.
15.2  Should you wish to use one of our holidays as a gift, prize, part of a reward programme or other promotion you must contact us before making the booking. We will detail the special requirements that apply. By booking you will be deemed to have accepted our special requirements as notified to you.
15.3. You may not advertise, use, give or resell your holiday or any discount offer associated with it or offer to do so (for profit or otherwise) or use it in connection with a competition, promotion, business and charitable or any other similar venture without our express advance written permission.

16. Equipment and Accommodation
16.1  Church Farm Cottages has its own terms and conditions on which they accept guests and dogs, and you agree to abide by these.
16.2  You are expected to use the equipment and facilities provided to you at Church Farm Cottages with care and to keep them in a clean and tidy condition. We reserve the right to charge you for any extra cleaning, missing items or damage.
16.3  We reserve the right to enter your accommodation at any time for any reasonable purpose, for example, to make checks, or carry out essential inspection, maintenance work, housekeeping or repairs. Please note that your occupation is not therefore exclusive.
16.4  As we continually strive to improve our facilities and holidays you acknowledge and accept that you may find that:

• new facilities are available;
• listed facilities are temporarily closed for maintenance and/or improvement;
• some facilities have been altered;
• maintenance work or housekeeping tasks are undertaken; and
• different equipment is provided to that described in our brochures or other communications.

16.5  If bringing your own equipment on one of our holidays, please ensure that it is adequately maintained and insured. We will take all reasonable care when transporting equipment, however we are not responsible for any damage caused to equipment by a third party unconnected with the provision of the services contracted for, whether such damage is caused during the holiday or whilst the equipment is in transit.

17. Compensation payable by you
17.1  By booking you agree that we have the right either during or after your holiday to recover from you, either via the credit/charge or debit card used to pay for the holiday or otherwise, the costs of:

• any compensation we may pay to others, including others on the tour, resulting from your acts or omissions; and/or
• any property or accommodation damage; and/or
• any other charges, fees or levies we may incur resulting from your action or inaction and from any breach of these conditions.
  

17.  General details

17.1  These booking conditions may only be waived by the sole trader Walking The Wolds in writing.
17.2  These booking conditions are governed by English law and both you and we agree to submit to the non-exclusive jurisdiction of the English courts.
17.3  By booking, unless you tell us otherwise, you consent to our use of any likeness or image of you secured or taken on any of our holidays without charge in all media (whether now existing or in the future) for bona fide promotional materials of any kind, such as brochures, videos and the internet.
17.4  We may transfer and / or assign its rights and / or its obligations under these booking conditions. This will not affect your rights under this contract. You may not transfer any of your rights or obligations under these booking conditions without our prior written consent, which we may not unreasonably withheld.
17.5  You are responsible for the supervision of all members of your party under the age of 18.

17.6  You are responsible for the behaviour and supervision of your dog(s) brought with you on the holiday.
17.7  If either you or we breach this contract and the party not in breach ignores this, the party not in breach will still be entitled to use its rights and remedies at a later date.
17.8  If any part of these terms and conditions is unenforceable (including any provision in which our liability to you is excluded) the enforceability of any other part of these terms and conditions will not be affected.
17.9  A person who is not a party to this contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this contract, but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

Contact Details
Walking the Wolds

Well Head Barn

Towthorpe

Driffield

YO25 3HD

billandmrsm@walkingthewolds.co.uk

Tel - 07541482608